Privacy Policy

1. Introduction

Maretide is committed to protecting the privacy of individuals who use our yacht charter services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations.

By using our services or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you book a charter or contact us, we collect:

• Name and contact details (email address, phone number)
• Billing and payment information
• Passenger details for safety and manifest requirements
• Dietary preferences or medical information relevant to charter safety
• Correspondence with our team

2.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the site
• Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use personal information for the following purposes:

• Charter Services: To process bookings, provide charter services, and communicate about your reservation
• Safety Compliance: To maintain passenger manifests and comply with maritime safety regulations
• Payment Processing: To process payments and maintain financial records
• Customer Service: To respond to inquiries, provide support, and address concerns
• Communications: To send booking confirmations, charter updates, and service-related notices
• Marketing: With your consent, to send information about our services and special offers
• Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Business Improvement: To analyze service usage and improve our operations

4. Legal Basis for Processing

We process personal information based on:

• Consent: You have provided explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill charter booking agreements
• Legal Obligation: Processing is required to comply with Malaysian maritime regulations and other legal requirements
• Legitimate Interests: Processing is necessary for our business operations and service improvement

5. Information Sharing and Disclosure

We may share personal information with:

5.1 Service Providers

• Payment processors for transaction handling
• Marina facilities for berthing and operational services
• Food and beverage suppliers for charter provisions
• Website hosting and IT service providers

5.2 Regulatory Authorities

We provide passenger information to maritime authorities as required by Malaysian law, particularly for charters entering international waters.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of Maretide, our clients, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage of physical and electronic records
• Access controls limiting data access to authorized personnel
• Encryption of sensitive data during transmission
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for different periods depending on the purpose:

• Charter Records: Seven years from charter date for regulatory and insurance purposes
• Financial Records: Seven years as required by Malaysian tax law
• Marketing Data: Until consent is withdrawn or contact becomes inactive
• Website Analytics: Typically 24-36 months

After retention periods expire, personal information is securely deleted or anonymized.

8. Your Rights

Under the Malaysian PDPA, you have the right to:

• Access: Request information about personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Withdraw Consent: Withdraw consent for marketing communications or optional processing
• Data Portability: Request a copy of your personal data in a structured format
• Restriction: Request limitation of processing in certain circumstances
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, contact us at [email protected].

Please note that some rights may be limited by legal requirements or legitimate business interests. For example, we must retain certain charter records for regulatory compliance.

9. Marketing Communications

With your consent, we may send information about our services, special offers, and charter updates. You can:

• Opt out at any time using the unsubscribe link in emails
• Contact us to update your communication preferences
• Choose which types of communications you wish to receive

Opting out of marketing does not affect service-related communications necessary for charter operations.

10. International Data Transfers

Some of our service providers may be located outside Malaysia, particularly for website hosting and payment processing. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Binding corporate rules of service providers

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Significant changes will be communicated through email or prominent notice on our website. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

15. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.